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What do I do if my credit card doesn’t work?

The ShopandBox payment gateway with PayPal is secured and stable. But like with anything online, there may be instances where your credit card may not work, here’s a number of things you can try:

  1. Refresh/re-start your browser session
    • Try closing your browser or browser tab and re-opening a new browser/tab to the site
    • Go to your Order and try to submit payment again

  2. Check with your financial institution
    • Your financial institution may flag your card depending on your online purchasing history and block transaction from certain sites.
    • Ensure that your financial institution has not blocked your card and try to submit payment on the ShopandBox site again.

  3. Check with ShopandBox
    • Contact your assigned Boxer immediately if you are unable to make payment
    • ShopandBox will investigate on our end as to whether there is a payment error and inform both Shopper and Boxer of the outcome

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